A ShopFloorOps field book follows one made-up quality problem from the first record to a proven fix, one short chapter per step. There are four so far: One Complaint, a customer complaint in 8 steps with 10 tools; One Bad Lot, a nonconforming supplier lot in 8 steps with 11 tools; One Drifting Shaft, a drifting process in 8 steps with 13 tools; and One New Part, a new part launch in 8 steps with 12 tools. Every chapter is free, needs no signup and ends with one thing you can do on the floor Monday.
Field Book 01
One Complaint: The Complaint-to-Closure Trail
A field book for following a customer complaint from the first email to a proven fix.
8 steps · 10 tools
Field Book 02
One Bad Lot. The Supplier Trail.
A field book for following a nonconforming lot from the receiving dock to a proven supplier fix.
8 steps · 11 tools
Field Book 03
One Drifting Shaft. The Process Trail.
A field book for following a drifting process from the first sign to proof it is back under control.
8 steps · 13 tools
Field Book 04
One New Part. The Launch Trail.
A field book for following a new part from the day the program lands to a PPAP the customer approves.
8 steps · 12 tools
Field Book 05
One Comeback. The Repeat Defect Trail.
A field book for a defect that came back after the fix: from the old 8D to proof the second fix holds.
8 steps · 12 tools
Field Book 06
One Finding. The Audit Response Trail.
A field book for answering an audit finding: from the closing meeting to a response the auditor can close.
8 steps · 11 tools
What is the same in every field book
- Eight steps, one chapter per step, in the order the work really happens.
- One made-up case you can follow from the first record to proof it worked.
- A tool at each step, with the form number, so you can use ours or your own.
- An "On the floor Monday" box at the end of every chapter: one action you can take this week.